Thread:JestersWingman/@comment-6042046-20130417033757/@comment-6042046-20130419031808

Since there's (currently) no way to return to the Court, I'm publishing 3 copies of each poem and novel before booting myself out. You never know when one could be used as an Unlock, and I'm paranoid like that. :p

I understand why you'd be frustrated. It doesn't bother me, though. I've occasionally sent bug and typo reports. I usually don't expect a response. I think of it like this: FBG is a small company; I estimate a few dozen employees. Of those few dozen, there are probably a handful on Support duty. They don't have enough manpower to personally reply to each email properly; it's not for a lack of willingness. It's also a free game, so if issues resolve within a week, it's a reasonable length of time. There are paid games which give even less service. I still expect FBG to respond quickly to urgent matters. I was actually locked out of my account once due to Facebook shenanigans. I emailed the Support team and Alexis got back to me within 12 hours. He fixed everything in 2 days. So, there ya go, they're dependable when ya really need them.